Zopa Bank Limited
Financial Ombudsman decision DRN-4167245 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Oct 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Credit file reporting
In the Ombudsman’s words
Mr M complains that Zopa Bank Limited is holding him liable for a loan he says he didn’t apply for.Unauthorised transaction
She also recommended Zopa remove any reference of the loan from Mr M’s credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4167245.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.