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Advanced Payment Solutions Limited
Financial Ombudsman decision DRN-4166956 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Nov 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
holding him liable for a transaction which he says he didn’t authoriseUnauthorised transaction
Cashplus sent him numerous copies of the same letter outlining the findings of his fraud claimComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4166956.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.