Clydesdale Bank Plc
Financial Ombudsman decision DRN-4166632 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Jan 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr A complains that Clydesdale Bank Plc trading as Virgin Money (VM) didn’t do more to help him when he struggled with the interest charges being applied to his credit card account.Interest and rates
VM has offered Mr A £25 compensation for their poor customer service which I agree with our investigator is a fair outcome to Mr A’s complaint.Complaint handling
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4166632.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.