Barclays Bank UK PLC

Financial Ombudsman decision DRN-4166524 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

it would close their account if they didn’t provide ‘Know Your Customer’ (‘KYC’) informationFunds blocked or frozen

Barclays had regulatory obligations that it needed to meet, and it was able to restrict or close an account if this information wasn’t providedIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4166524.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.