HSBC UK Bank Plc
Financial Ombudsman decision DRN-4166448 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Jun 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Miss D complains HSBC UK Bank Plc has not treated her fairly when she tried to dispute a number of payments on her credit card.Card dispute or chargeback
I also find the service provided by HSBC around the chargeback process was very poor in places, especially when it came to communicating the reversal of the temporary refunds, which it had failed to communicate at all.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4166448.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.