Barclays Bank Plc
Financial Ombudsman decision DRN-4165463 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mr B has complained that Barclays Bank UK PLC trading as Barclaycard acted irresponsibly when it provided him with a credit card in 2017 and then subsequently increased his credit limit in 2018.Irresponsible lending
He has also said that Barclays never responded to the complaint he logged with it via its app in December 2022.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4165463.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.