Halifax Limited

Financial Ombudsman decision DRN-4162288 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Jan 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

put the mortgage he held jointly with his former partner, onto a nil payment plan without his agreement or knowledgeMortgage administration

Halifax accepted it had told Mr C it would cancel the payment plan on this mortgage. It said it shouldn’t have told Mr C that.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4162288.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.