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Nationwide Building Society

Financial Ombudsman decision DRN-4158575 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

They were told they needed to purchase 80,000 points for £4,799 to exit the agreement but subsequently found the cost to exit the agreement was the purchase of 60,000 points costing £2,799.Charges and fees

Mr W also complained that: ... They were told the only way to exit their previous timeshare membership was to pay the fee, but they have since realised that being sold a membership in perpetuity is illegal.Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4158575.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.