Clydesdale Bank Plc
Financial Ombudsman decision DRN-4155055 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jun 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I think Virgin Money could have done more to support Mr B when he raised concerns about the points he had earned. I’ve found it gave him incorrect information and this caused unnecessary confusion and frustration.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4155055.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.