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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-4154811 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Complaint handling

In the Ombudsman’s words

accumulation of balance transfer fees that Mr R hadn’t paidCharges and fees

interest had been incurred on the accountInterest and rates

Tesco have acknowledged that Mr R didn’t receive the standard of service from them he was entitled to expectComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4154811.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.