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Nationwide Building Society
Financial Ombudsman decision DRN-4152431 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Support for vulnerable customers
In the Ombudsman’s words
Mrs E complains that Nationwide Building Society has treated her unfairly in relation to a purchase she made using her Nationwide credit card.Card dispute or chargeback
Further, when she sent it her claim, she tells us that she told it she was unwell due to a serious health condition. Mrs E tells us Nationwide should have taken this on board and dealt with her differently as a resultSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4152431.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.