PSA Finance UK Limited

Financial Ombudsman decision DRN-4152012 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr D complains about the charges PSA Finance UK Limited (“PSA”) applied when he returned a car after the end of his hire agreement.Charges and fees

He wants PSA to reduce the charges and remove any negative entries from his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4152012.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.