Erudio Student Loans Limited

Financial Ombudsman decision DRN-4151707 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Fri Aug 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Miss D maintains that Erudio has not engaged correctly with her complaint and with our service.Complaint handling

I’m satisfied Erudio should’ve been sufficiently aware of Miss D’s circumstances and could’ve done more to help her at points during its communications with her.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4151707.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.