Yorkshire Building Society

Financial Ombudsman decision DRN-4151400 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Mr and Mrs C have complained about the service they received from Yorkshire Building Society when they wanted to apply for a new preferential rate product in May 2022.Mortgage administration

Yorkshire responded to the complaint on 27 June 2022. It apologised for any distress and inconvenience caused and said it would like to offer £135 compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4151400.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.