Sainsbury's Bank Plc

Financial Ombudsman decision DRN-4149666 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

A transaction on Mr B’s credit card was flagged as a potential scam transaction on 28 September 2022 at around 5:45pm, which blocked his account.Funds blocked or frozen

Mr B complains that Sainsbury’s Bank Plc didn’t contact him when they blocked his account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4149666.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.