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Financial Ombudsman decision DRN-4147229 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£130redress stated in the decision
Wed Sep 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms C complains that National Savings and Investments (NS&I) provided her with poor customer service when she tried to reset a forgotten password.Identity checks and access
Rules cited
UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4147229.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.