Santander UK Plc
Financial Ombudsman decision DRN-4146429 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed Nov 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
after closing his savings account with Santander UK Plc, getting access to his money was a lot slower and complicated than Santander had suggested.Account closed or refused
Mr W complains about problems with access to his funds following the closure of his savings accountPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4146429.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.