TSB Bank plc

Financial Ombudsman decision DRN-4145758 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr and Mrs H have a mortgage account with TSB and made an online enquiry on 9 January 2023 as to their overpayment allowance for that yearMortgage administration

TSB Bank plc failed to advise them of their overpayment allowance on their mortgage within the 5 working days promisedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4145758.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.