TSB Bank plc

Financial Ombudsman decision DRN-4145054 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Jun 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

TSB Bank PLC when it blocked the transfer of funds from his current accountFunds blocked or frozen

It said it needed to verify his identity before the account could be unblockedIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4145054.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.