Hey Habito Ltd

Financial Ombudsman decision DRN-4144799 Upheld

Upheldoutcome, as published by the Ombudsman

£1,212redress stated in the decision

Mon Dec 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr C has complained about the service he received from Hey Habito Ltd when applying for a mortgage to buy a property.Mortgage administration

Habito didn’t respond and so lender N, on 16 September 2022, confirmed the application had been lapsedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4144799.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.