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Bank of Scotland Plc
Financial Ombudsman decision DRN-4143486 Not upheld
Not upheldoutcome, as published by the Ombudsman
£11,000redress stated in the decision
Thu Jul 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
A company, which I’ll refer to as V, complains that Bank of Scotland plc won’t refund money it lost after sending money to a fraudulent payee.APP scam refund refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4143486.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.