Erudio Student Loans Limited

Financial Ombudsman decision DRN-4141462 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

removing any related negative information from Miss B’s credit fileCredit file reporting

Erudio had not made sufficient efforts to make sure Miss B was aware of what was going on before taking serious actions against herService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4141462.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.