Barclays Bank UK PLC

Financial Ombudsman decision DRN-4141332 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Barclays tried to help Mr and Mrs S in 2021 when it was told about their financial difficulties.Treatment in financial difficulty

Barclays has offered to refund all interest and charges applied to Mr and Mrs S’s account since March 2018Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4141332.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.