MONZO BANK LIMITED
Financial Ombudsman decision DRN-4133064 Upheld
Upheldoutcome, as published by the Ombudsman
£60redress stated in the decision
Tue Jun 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Monzo sent Mr W notice by email that it was closing his account with immediate notice.Account closed or refused
Monzo accepted that it did not handle its communication with Mr W as well as it should have done.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4133064.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.