Lloyds Bank PLC

Financial Ombudsman decision DRN-4124712 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

wasn’t notified that its BBL was in arrears before it was defaultedTreatment in financial difficulty

didn’t send correspondence about its Bounce Back Loan (“BBL”) to the correct addressMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4124712.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.