Nationwide Building Society

Financial Ombudsman decision DRN-4123767 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mrs A and Miss A say money was stolen from their savings account and complain that Nationwide Building Society (“Nationwide”) won’t refund it.Unauthorised transaction

As part of their complaint to us, Mrs A and Miss A also complained that Nationwide hadn’t provided any evidence or findings as a result of their investigation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4123767.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.