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HSBC UK Bank Plc

Financial Ombudsman decision DRN-4121617 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

HSBC said that as the administration of the estate had been completed more than eight years prior, they could no longer justify Mr R having a community account which was intended for administrators/executors/trustees. Because of this, they issued a notice of closure in September 2021Account closed or refused

Mr R’s father passed away in 2010 without a will and Mr R was appointed as the representative of the estate. In February 2013, Mr R opened a community account with HSBC in order to disperse future income accrued by his late father to the beneficiaries of the estate. In 2021 Mr R was contacted by HSBC as they were conducting routine safeguarding reviews on business accounts, which the community account fell under. Despite conversations with HSBC, Mr R was unsure what information they required to complete their safeguarding review and was sent multiple letters in which HSBC said he had not provided what they needed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4121617.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.