HSBC UK Bank Plc
Financial Ombudsman decision DRN-4120808 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Jun 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
A partnership which I’ll call C complains that HSBC UK Bank Plc treated them unfairly when closing their client deposit account.Account closed or refused
In June 2022, C complained about HSBC’s decision to close their account and the poor administration behind this including where notifications had been sent and the timescales provided.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4120808.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.