Santander UK Plc
Financial Ombudsman decision DRN-4116414 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Thu Jun 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr Y complains that Santander UK Plc has treated him unfairly when providing conflicting information about his late mother’s mortgage.Mortgage administration
Mr Y didn’t accept the outcome. He didn’t think the compensation took account of the complaint as a whole when looking at the delays in information being provided, the negligence of the staff and distress caused as a result.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4116414.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.