HSBC UK Bank Plc

Financial Ombudsman decision DRN-4115840 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Jun 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mrs M complains that HSBC UK Bank Plc closed her account without reason.Account closed or refused

Mrs M made numerous calls to HSBC where she was given misinformation and her calls were cut off or transferred to the wrong department.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4115840.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.