National Westminster Bank Plc

Financial Ombudsman decision DRN-4115823 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Miss R has complained that National Westminster Bank Plc (“NatWest”) acted irresponsibly by agreeing to increase her overdraft to a limit that wasn’t affordableIrresponsible lending

Reworking Miss R’s current overdraft balance so that all interest, fees and charges applied to it from November 2019 are removed.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4115823.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.