Barclays Bank UK PLC

Financial Ombudsman decision DRN-4113815 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mrs A complains that Barclays Bank UK PLC didn’t provide enough notice of the amount due to settle her loan.Mortgage administration

I find that Barclays could have done more than it did to put Mrs A on notice of the amount she would need to pay sooner than it did.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4113815.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.