National Westminster Bank Plc

Financial Ombudsman decision DRN-4112930 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Oct 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr C complains about what happened when he asked National Westminster Bank Plc to remortgage his Buy To Let (“BTL”) property.Mortgage administration

I do think it would have been helpful for NatWest to warn Mr C that his application would lapse after six months and would need to be restarted then.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4112930.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.