Bank of Scotland Plc

Financial Ombudsman decision DRN-4110665 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

The complaint Mr C and Mr I complain Bank of Scotland plc (BoS) refused to explain how it calculates its mortgage interest rateInterest and rates

And they’re unhappy with the service BoS provided.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4110665.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.