Granite Finance Ltd
Financial Ombudsman decision DRN-4110480 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Nov 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Payment delayed or failed
In the Ombudsman’s words
Miss H complains that Granite Finance Limited (Granite) charged her administration fees when her payments weren’t made on time.Charges and fees
I’m satisfied on balance that its likely there was a problem with Miss H’s CPA, but I haven’t seen any evidence to say what this problem was, or what Granite did to try and resolve it so that Miss H’s payments could be collected in line with the agreement.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4110480.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.