National Westminster Bank Plc

Financial Ombudsman decision DRN-4109971 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

a fraud block was placed on the account by NatWestFunds blocked or frozen

NatWest explained that it agreed Mr E was incorrectly told it had been the merchant declining the paymentComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4109971.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.