Lloyds Bank PLC

Financial Ombudsman decision DRN-4109954 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

a block that was subsequently applied to their accountFunds blocked or frozen

Lloyds didn’t uphold Mr and Mrs T about the cash withdrawal request being refused pending further evidence. But Lloyds did apologise to Mr and Mrs T and paid them £60 for the distress and inconvenience that they experienced due to the block on their account not being removed when it should’ve been.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4109954.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.