Barclays Bank UK PLC

Financial Ombudsman decision DRN-4109368 Not upheld

Not upheldoutcome, as published by the Ombudsman

£9redress stated in the decision

Fri Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

an unauthorised subscription payment was able to leave their accountUnauthorised transaction

Mr C has given a detailed account of the customer service failings he experienced from Barclays when raising his disputeComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4109368.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.