Klarna Bank AB (publ)

Financial Ombudsman decision DRN-4108880 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Sep 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

failed to collect her direct debit payments and then defaulted and sold her account without noticeTreatment in financial difficulty

Klarna said that Miss B had failed to complete setting up her direct debit via its website. Its complaint handler told her that she could not confirm that a default notice had been sent, and so she upheld Miss B’s complaint on that ground and apologisedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4108880.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.