Lloyds Bank PLC

Financial Ombudsman decision DRN-4108360 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue May 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr K is unhappy that Lloyds Bank Plc withdrew his credit card account without giving him any notice or reasons for doing so.Account closed or refused

All things considered, I think the customer service Mr K received from Lloyds Bank fell short of what he could rightly expect.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4108360.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.