Santander UK Plc
Financial Ombudsman decision DRN-4108204 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jun 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
incorrectly reporting information about their mortgage account (referred to as the 01 account) and their secured loan (referred to as the 02 account) to credit reference agenciesCredit file reporting
Santander has acknowledged it’s made errors, so rather than analysing everything that’s happened to see whether the bank is at faultMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4108204.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.