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Financial Ombudsman decision DRN-4107653 Upheld

Upheldoutcome, as published by the Ombudsman

£171redress stated in the decision

Fri Jun 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

He disputed the transaction with Aqua the following day because he says the goods weren’t received. A chargeback was initiated.Card dispute or chargeback

There were service failings from Aqua at this point as well which is why it paid Mr B £35.Service failure

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4107653.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.