Santander UK Plc
Financial Ombudsman decision DRN-4107469 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Aug 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Service failure
In the Ombudsman’s words
wrongly allowed his ex-partner to withdraw money from a joint savings accountUnauthorised transaction
Santander should have done more to prevent that money being transferred out of the joint savings account such as blocking internet bankingService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4107469.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.