Lloyds Bank PLC

Financial Ombudsman decision DRN-4103571 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

This has led to the Bounce Back Loan falling into arrears, with those arrears then being recorded on her credit file.Credit file reporting

Lloyds Bank PLC has made a number of errors in how it handled her attempts to remove previous business partners from her bank account and Bounce Back Loan.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4103571.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.