Barclays Bank UK PLC

Financial Ombudsman decision DRN-4103480 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sat Sep 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

The complaint Miss N and Mr S complain that Barclays Bank UK PLC closed their account without noticeAccount closed or refused

they say Barclays didn’t provide the service it should have while they were trying to resolve this issue.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4103480.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.