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Barclays Bank UK PLC
Financial Ombudsman decision DRN-4101892 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
In 2019 Mr T raised two chargebacks with BarclaycardCard dispute or chargeback
Mr T complains that Barclays Bank UK PLC (trading as Barclaycard) has failed to provide correspondence that is clear, fair and not misleading.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4101892.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.