National Westminster Bank Plc

Financial Ombudsman decision DRN-4101774 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Miss G complains that National Westminster Bank Plc has a technical error which causes her to enter an unarranged overdraftCharges and fees

NatWest have admitted that they should have been more supportive of Miss G.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4101774.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.