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Lloyds Bank PLC

Financial Ombudsman decision DRN-4101255 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Lloyds decided it no longer wanted to do business with E, so it wrote to Mr A on 22 July 2022 giving notice of its intention to close his accountsAccount closed or refused

Lloyds is entitled to ask its customers to identify themselves in these circumstances, to ensure it gives the money to the correct person.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4101255.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.