Moneybarn Limited
Financial Ombudsman decision DRN-4098662 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Sep 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Product mis-sold
In the Ombudsman’s words
she said this extra expense caused her to begin missing her monthly paymentsTreatment in financial difficulty
It is not in dispute that there was a significant fault with the turbo at the point of saleProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4098662.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.