Bank of Scotland Plc

Financial Ombudsman decision DRN-4098133 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty, Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Lloyds should have signposted her to charities offering advice rather than lend irresponsiblyIrresponsible lending

treated Mrs S fairly when she was in arrearsTreatment in financial difficulty

Lloyds Bank PLC mis-sold an interest only mortgage to Mrs SProduct mis-sold

Mrs S was vulnerable, as she had serious health problems and financial difficulties, and Lloyds should have offered better supportSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4098133.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.